Trust & Safety
How we protect our community
Our Commitment to You
We're dedicated to maintaining a safe, trustworthy marketplace where contractors, developers, and individuals can connect with confidence.
How We Keep You Safe
Business Verification
We verify business registration, insurance, and contact information for business accounts.
- License verification
- Insurance confirmation
- Physical address check
- Phone verification
User Reviews & Ratings
Our community-driven rating system helps you identify trustworthy trading partners.
- Transaction-based reviews
- Verified purchase badges
- Response rate tracking
- Profile history
Secure Messaging
All communications are encrypted and monitored for fraudulent activity.
- End-to-end encryption
- Spam filtering
- Scam detection
- Message archiving
Fraud Protection
Our systems actively monitor for suspicious activity and protect our community.
- AI-powered detection
- 24/7 monitoring
- Quick response team
- Pattern analysis
Content Moderation
All listings are reviewed for compliance with our guidelines and regulations.
- Listing review
- Photo verification
- Description checks
- Location validation
Support & Resolution
Our dedicated team is here to help resolve any issues that may arise.
- Dispute mediation
- Quick response
- Fair resolution
- Follow-up support
Safety Tips for Users
Verify the seller
Check ratings, reviews, and verification status before transacting.
Communicate on platform
Keep all communications within Clean Fill Network for your protection.
Visit in person
When possible, visit the site to inspect material before purchasing.
Get documentation
Request testing results and origin documentation for fill material.
Use secure payment
Use traceable payment methods and get receipts for all transactions.
Report concerns
If something seems off, report it immediately to our team.
Report a Problem
If you encounter suspicious activity, fraud, or any violation of our community guidelines, please report it immediately. We take all reports seriously.
Questions About Safety?
Our team is here to help with any security or trust concerns.